Question banks
Interview questions and scoring rubrics for high-volume roles
Each role has a question bank, knockout criteria and a weighted rubric with behavioural anchors, plus native-language versions for Indian candidate pools.
Telecaller
A telecaller makes or receives structured phone calls to generate leads, collect payments, support customers or survey respondents — following a defined script and CRM process under productivity targets.
Customer Support Voice Agent (BPO)
A customer support voice agent handles inbound calls from customers — resolving complaints, processing transactions, answering queries and escalating issues they cannot resolve — following a defined process, compliance script and quality framework.
Delivery Executive
A delivery executive picks up orders from a fulfilment point — restaurant, warehouse, dark store or hub — and delivers them to end customers, handling cash on delivery collection, digital proof of delivery and any customer interaction at the door.
Sales Executive
A sales executive identifies, approaches and converts prospects — either in the field (visiting clients, working a beat route or attending markets) or inside (phone, video or digital touchpoints) — to generate revenue against a target, within a defined territory or segment.
Field Staff
A field staff member carries out work at external locations — customer homes, retail outlets, branch visits, survey sites or collection points — without direct supervisor presence. The role requires integrity in reporting, physical travel stamina and the ability to represent the employer professionally in uncontrolled environments.
Fresher Hiring
A fresher hire is a first-time formal employee — typically a school-pass or graduate candidate with no prior full-time work history — entering an entry-level role in sales, operations, customer service, field work or telecalling.