1. Credits-based pricing
Shynsa operates on a prepaid credits model. You purchase credits and use them to run AI interviews, evaluations and reports. The number of credits charged per interview depends on the interview configuration and is shown inside your account.
2. Payment methods and processing
Payments are processed securely through our third-party payment gateways (Cashfree and, where applicable, Razorpay and PayPal). We accept UPI, credit and debit cards, net banking and supported wallets.
Shynsa does not store your card, UPI or bank credentials. All payment information is handled by the payment gateway under its own security and PCI-DSS standards.
3. Currency, taxes and invoices
Prices are displayed in Indian Rupees (INR) unless stated otherwise. Applicable taxes, including GST, are charged where required by law.
Payment confirmations and invoices are available on request at hello@shynsa.com.
4. Credit delivery
Credits are added to your organisation account automatically as soon as the payment is confirmed by the gateway, normally within a few seconds. In rare cases of gateway delay it may take up to 24 hours.
5. No refunds on credits
All purchases of credits are final. Once credits have been added to your account, they are non-refundable and non-transferable, and cannot be exchanged for cash.
Credits that are unused, partially used, or expired are likewise not eligible for a refund. Credits consumed by completed or in-progress interviews cannot be reversed.
6. Exceptions: failed and duplicate payments
Refunds are made only in the following situations:
- Your payment was debited but credits were not added to your account within 24 hours.
- You were charged more than once for the same order (duplicate payment).
- You were charged an incorrect amount due to a technical error on our side.
7. How to request a review
Email hello@shynsa.com within 7 days of the transaction with your registered email, organisation name, order ID / transaction ID and a screenshot of the payment. We will respond within 2 business days.
8. Refund timelines
Approved refunds are issued to the original payment method. Depending on your bank or payment provider, the amount typically reflects in 5–7 business days after approval.
9. Cancellation
There are no recurring subscriptions or auto-debits. You only pay when you choose to purchase credits, so there is nothing to cancel. You may stop using Shynsa at any time; this does not entitle you to a refund of existing credits.
10. Contact us
For any payment or refund related query, write to hello@shynsa.com.